FAQ

What are the hosting plans for a site or application?

We have several hosting plans that suit our clients’ needs. Every web site case is a different one and we will propose the ideal solution after we study your needs. Among our solutions there are plans that include elasticity of resources, meaning that if for a reason a service requires more resources at some point, we can assign more cpu, ram or hd space on the fly.

What about Support?

Basic support is included in all our hosting plans. Basic support covers standard server security issues and covers core network software upgrades. It does not provide account management or any kind of software related administration. Advanced Support Plans are provided through special contracts, according to our clients’ needs.

Can I change Hosting Plans or cancel at any time?

Your hosting plans are provided in a per year basis paid in advance. You can cancel any time but there will be no refund of your paid subscription. If you want to upgrade, we will provide you with the additional resources and you will cover the difference between your existing plan cost and your new plan cost, calculated until your current expiration date. And of course all the above depend on your contract.

What kind of software development services you provide?

Almost everything. We have a development team that can support our clients from creating a news portal, an e-commerce site or a mobile application, up to a telecommunications load testing software.

I would like a quote. What should I do?

Just ask for it. Send us an email and we will get in touch with you. How simple is that?

FAQ didnt solve your problem?

Here are several ways to contact us

Go to Support

If you have a client account please go to our customer care page and open a support ticket. Or just call your private account manager for help.

Send Email

Well, you just have to write it down. Please send us your thoughts, remarks or questions and we will get back to you as soon as possible.